Shipping policy

At Kitty Macdonald, every item is carefully prepared for its journey. Many of the dolls' houses, miniatures and bears we sell are vintage or antique, and we take great care to ensure they arrive safely.

Processing Times

Orders are usually dispatched within 2–3 working days of payment being received. If we expect any delay, we will contact you as soon as possible.

Packaging

All items are securely packed using appropriate protective materials. Larger or particularly fragile items, including dolls' houses, receive additional protection to minimise the risk of damage during transit.

Where practical, we also aim to use recycled packaging materials to reduce waste.

Delivery Within the UK

We use trusted tracked delivery services for all UK orders. The delivery service used will depend on the size, weight and value of your purchase.

Tracking information will be provided where available.

International Shipping

We are happy to ship internationally to many destinations.

International buyers are responsible for any customs duties, taxes or import charges that may apply in their own country. These charges are not included in the purchase price or shipping costs.

If you are unsure whether we can ship to your location, please contact us before placing your order.

Delivery Times

Delivery times vary depending on your location and the carrier used. Any delivery estimates provided are intended as a guide and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

Some particularly large or fragile dolls' houses may require a bespoke shipping quotation. Where this applies, it will be clearly stated on the product listing.

Where possible, we are happy to combine multiple purchases into a single shipment. This helps reduce postage costs for our customers and minimises the amount of packaging used.

Damaged Deliveries

If your parcel arrives damaged, please notify us within 48 hours of delivery and retain all packaging materials. Photographs of the packaging and the damaged item may be required to support a claim with the carrier.